Responding to customer posts

Responding to customer posts

1.Log on to the Business Center.  You can access the Business Center via this link:  or by typing /businesscenter at the end of your website URL. For example, if your website is you would type in  Please note this only applies if you had your website created by us and that site is now live.  If you do not know your username and password, contact


2. Once you are logged in, click on My Products then Social Marketing. 


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3. After arriving in Social Marketing, click on Customer Posts on the left hand side. 


4. Once you click on Customer Posts, you will be taken to a news feed where all of your social media posts that have comments or replies from patients appear. On each individual post, you can respond to the comments or replies there by clicking on comment. 


5. After clicking "Comment," a box labeled Response will appear. Type directly into the box and click Post when you are ready to send your response. Keep in mind, these responses can be seen by anyone.