Reputation Management System

What does the reputation management system do? The best way to improve your online reputation is to gather as many online reviews as possible from different sources. Google, Facebook, and Yelp are the major review sites that you want to be on. The reputation management system allows you the opportunity to gather online reviews from patients via email, your website, and in the clinic. The reputation management system also allows you to filter out negative reviews while promoting positive revie...

It is easy to send out review requests to your patients, using the generate reviews section of your reputation management system. You have the option to easily send an individual email, or upload your most recent patient discharge list of up to 500 contacts at one time. It is a best practice on a monthly basis to export from your EMR, the patient first name and email, then upload into the system. The system will then generate the pre-populated email and track the activity. How it works The...

Generating Reviews with URL While using the Review Request tool is a great way to gain more reviews, you can also gain reviews by using your website. If you are a Platinum or Ultimate client, you have a button your site that reads "Review Us" or "Leave Us A Review." See example below. This button provides a URL that you can use to obtain reviews for your practice. When you click the button you are taken to your the page where patients can leave feedback by filling out the form. If y...

Adjusting your email and preferences On the review system tab you will see a gear icon. This allows you to update settings and also other messages that are displayed such as the negative comment feedback. Feel free to edit this copy the way you see fit. To change your email language, simply click on edit email next to the preferred listings line. Then click on the green selected email template that has been setup for you. Next, click on the edit comment blue box in the upper right corner. Edi...

Analyzing competition and reports

How to Post Reviews on Social Imagine someone left you the best review you have ever received. It praises you and your staff, doesn't have any typos, and is exactly how you want potential patients to see. But wait. The reviewer decided not to share their feedback online. Never fear, you can share reviews from your Business Center on social media without violating the trust or privacy of someone who decided to not share their feedback. On your website, your My Listing AKA, your "Review Us" bu...

Responding to reviews Responding to reviews is a great way to show potential patients how much you care. However, if not done properly, you could cause more harm than good for your practice. 1.Log on to the Business Center. You can access the Business Center via this link: https://login.ptperformancewebsites.com (https://login.ptperformancewebsites.com/) or by typing /businesscenter at the end of your website URL. For example, if your website is rehabmma.com you would type in rehabmma.com/bus...

Listings Listing shows you an overview of the accuracy of your listings on different directories and review sites. If you are using listing sync pro + yext on our platinum and ultimate programs, you may say a listing sync in progress icon on sites that are synchronized. Other listings may have to be manually claimed. If you see a red x circle button, click on the "show possible matches" link on the listing to verify the information and then follow the directions to go to the listing site and ma...